01About

I like the kind of work where a lot of small things have to be right at once — diaries, documents, orders, deadlines — and where somebody has to be the calm one when it gets busy. I have worked front of house in a busy Chelsea venue, covered administrative work for a property director, and now coordinate events and operations for a florist. What runs through all three is the same thing: looking after clients properly, and keeping the paperwork behind them straight.

02Experience

Trinity Polygon Ltd (Trinity Florist)

Feb 2026 – present

Operations & Event Coordinator

  • Manage diaries, customer orders, bookings and event schedules for a busy florist and events business
  • Coordinate deliveries, installations and event logistics to fixed, non-negotiable dates
  • Liaise with clients, venues, florists, suppliers and drivers, and handle enquiries, payments and administrative documentation

Chris Kemsley, Penham (property business)

Dec 2025 – Jan 2026

Administrative support (temporary, part-time)

  • Provided short-term part-time administrative support to the director of a property business, covering diary scheduling, correspondence and document preparation.

Clip 'n Climb Chelsea

Jun 2022 – Nov 2025

Senior Receptionist (Duty Manager responsibilities)

  • Progressed through several roles over three years to a senior front-of-house position with supervisory responsibility, acting as manager on duty for a team of 8–10
  • Managed front-of-house administration including bookings, memberships, invoicing, waivers, documentation, cash handling and ticketing systems
  • Acted as first escalation point for customer and staff issues through sessions of up to 35 people, resolving concerns calmly and professionally

Play It Forward Zambia

Feb 2025

Social Media & Marketing

  • Managed social media uploads using Meta Business Suite, interviewed local football team members, edited video content in Canva and wrote captions designed to maximise engagement

03Skills

Systems & software

Microsoft Word, Excel and Outlook · booking and ticketing systems · Canva · Meta Business Suite

Strengths

diary and appointment management · correspondence and document preparation · proofreading and record accuracy · confidential filing · invoicing, payments and cash handling · front-of-house and reception · confident telephone manner · complaint resolution · calm under pressure

Education & training

A Levels (2024) · GCSEs (2022) · First Aid · Enhanced DBS · Food Hygiene Level 1